faqs

What does delivery cost?

Home delivery is FREE.  You can walk into any one of our bakeries and pick up a pie or you can have them home delivered to your door at the same price as our individual pie price and we’ll pay for the delivery cost.


Does Beefy's deliver to my local area?

Beefy’s uses next day delivery services which deliver to selected towns and cities throughout Australia. 

Check our home delivery postcode list before ordering to confirm that delivery to your local area is possible. If your postcode is listed, you can receive a Beefy’s home delivery. 

To ensure your Beefy’s award-winning pies remain fresh, Beefy’s highly recommends that you only nominate your home address as your delivery address if you know someone will be at home to personally receive your order. Your work address might be a better option.

Otherwise, consider having your order shipped directly to your closest Australia Post Parcel Collect participating post office. The post office will receive your parcel and hold it for you. They will not place your order in a fridge or freezer, so Beefy’s requires that you collect your order from the post office on the day it is delivered so you can place your pies in your fridge or freezer. It’s the only way your Beefy’s award-winning pies will remain fresh. 


When can I order?

You can place your Beefy’s award-winning pie order online HERE at any time.


How quickly will Beefy's delivery my order?

Beefy’s home delivery is a new service. At this stage, orders will only be dispatched on a weekly basis. However, we anticipate that dispatch will become more frequent over time.

Orders placed before 12:00 midday on Monday will be dispatched on Wednesday for next-day delivery on Thursday. 

Remember, Beefy’s recommends that you choose a delivery address where someone will be available to personally receive your order, perhaps your workplace or an Australia Post Parcel Collect participating post office.

You will be sent an order confirmation, payment receipt and dispatch details via email so you can follow the progress of your order online. 

Should we receive an order before 12:00 midday on Monday that, for any reason, can’t be delivered on Thursday, we will endeavour to contact you to discuss all available options.


How will my pies be packaged and food safety be maintained?

Your Beefy’s award-winning pies will arrive in a cardboard carton with a silver, insulated lining and chilled gel packs. Months of rigorous testing have proven that your specially packaged pies will arrive chilled to approximately 0˚C ready to place in your fridge or freezer, without delay.


Can my Beefy's pies be refrozen?

Your delivery of Beefy’s award-winning pies leave our factory frozen. Some defrosting will occur during delivery. However, your pies will arrive chilled to approximately 0˚C. Our blast freezing process allows you to refreeze your Beefy’s pies, but for food safety and quality reasons, you can only refreeze them once.   


What do I do when I receive my delivery?

As soon as you receive your delivery, unpack your pies and place them in your freezer, without delay, or place them in the fridge if you are consuming them within the next three days.

Remember, Beefy’s highly recommends that you only have your pies delivered to your home address if you are sure someone is going to be onsite to personally receive the delivery. Otherwise, consider having your order delivered to your workplace or local post office.


What happens if my delivery doesn't arrive as expected?

Our couriers are responsible for the delivery of your pies and they guarantee delivery within their available networks. However, sometimes things do happen that impact on your order’s arrival.

Please notify us as soon as you become aware of any problems. We will track your delivery, confirming its delivery status.

Beefy’s will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.  

Remember, Beefy’s highly recommends that you only have your pies delivered to your home address if you are sure someone is going to be onsite to personally receive the delivery. Otherwise, consider having your order delivered to your workplace or local post office. 

Refunds or replacement products will only be provided where evidence is available that the products received were not in a satisfactory condition. Your Beefy’s award-winning pies are freshly frozen before leaving the Beefy’s factory, ready to defrost to their original quality. Months of rigorous testing has proven that your pies will arrive chilled to approximately 0˚C, ready to place in your fridge or freezer, without delay.


Where are your pies made?

Beefy’s award-winning pies are made on the Sunshine Coast in Queensland at Beefy’s Production Headquarters and in compliance with HACCP food safety procedures.


Can I make changes to my order?

Once your order has been submitted and paid for online, we are unable to cancel or amend it, so please choose carefully.


What payment options are available?

A secure online payment system is available and payment must be made online at the time you place your order. You can use your Visa or MasterCard credit or debit card for payment.


Is there a minimum order quantity?

Beefy’s award-winning pies are available in special combinations.  A standard order equals one box of pies. 


Can I order any other products for home deliver, including your GF Gourmet Sausage Rolls?

Home delivery is currently only available for a limited number of Beefy’s award-winning pie flavours. However, we are currently working on expanding our home delivery range soon.


How will I know when my order is sent?

Dispatch details, including order tracking numbers, will be emailed to you so you can track your delivery online.


Can I recycle or reuse the delivery packaging?

Beefy’s home delivery packaging is made up of three components:

  • Outer cardboard carton: this may be re-used as needed in your household, or placed in your recycle bin.
  • Silver insulated lining: this may be re-used to keep anything hot or cold.
  • Gel packs: these may be re-used to keep anything cold, so place them in your freezer.

How long can I keep my pies frozen?

Beefy’s award-winning pies are best consumed within six months from production – please refer to the dates on your pies’ packaging.


How long will my pies stay fresh after defrosting?

Beefy’s award-winning pies are still delicious for three days after defrosting, if kept in a refrigerator.


How should I heat up my pie?

For best results, we recommend thawing your frozen Beefy’s award-winning pie in the fridge overnight for consumption the next day.

When ready to heat, place your defrosted pie (still in its oven-safe bag) on a clean tray lined with baking paper.

For Ovens:

  • Preheat to 180˚C.
  • Heat thawed pie for 20-25 minutes.
  • Heat frozen pie for 55-60 minutes.

Microwave: 

We do not recommend microwave reheating as it won’t achieve the best result. However, if this is your only option, it is possible to reheat your Beefy’s award-winning pie in your microwave. The oven-safe bag gluten free pies are packaged in are microwave safe.